- Each learner who will participate in the training course must register for the course. A representative from learner’s company can register multiple participants at once.
- Learners must submit their resumes, completed application forms, and all required documents for registration and certification as per the requirements of the awarding bodies.
- Learners must have basic sufficient reading/writing skills, IT skills, access to laptop/computer and Internet.
- Learners must submit registration fee. All fees must be paid in full to confirm registration. If learner is paying in installments, post-dated cheques must be submitted before confirming registration.
- Learner registration is not complete until learner receives confirmation that payment has been received.
- Pricing, registration terms and conditions are subject to change without notice.
- Once learners are confirmed on a training course, they may request a Registration Confirmation Letter issued by Arabian Child.
Payment Terms Policy
- All learners confirming a booking for training services must pay registration fee at the time of booking. Until full payment is received any reservation of training services is not confirmed.
- Full payment or Post Dated Cheques (PDCs) as per invoice, is required before attending the course. Learners understand that full payment is due before start of the course. Learners may not request refund for the course if they are not able to complete the course for any reason.
Learners are expected to attend all training sessions. A minimum of 80% attendance is required. If absent, it is the learner’s responsibility to read the material and complete the assignments independently.
Arabian Child Education Consultants reserves the right to change or alter the Course Dates, the Location and the trainer providing the training.
- Learners commit to weekly study, planning, preparing and completing the assessment.
- Learners need to complete their assignments in a timely manner, and following the guidelines given by Arabian Child. If learners fail to do so, it will be documented in the learner’s file, may cause delays, and may result in not being awarded the certification.
- If learner does not adhere to Arabian Child Learner Policies Document, this may result in delays in assessing learner work and/or expected graduation date. Extension fees will apply
- Learners agree to respect classroom rules
- Showing up to class on time. Learner must not be more than 15 minutes late.
- Switching off mobile phone (or put on silent) so as not to disturb the group.
- Keeping any personal information shared in class confidential.
- Respecting classmate’s views.
- Listening to others when they speak in class, being respectful to each other’s opinions.
- Being respectful to instructor.
- Using the language of the course within the session.
- Preparing weekly homework as required by course and uploading it correctly.
- Participate in activities and discussions in class.
- Consult tutor in timely manner if learner has questions or concerns regarding assignments.
Learner Ethical Conduct
Learners who are registered in a training course, or those who have formally agreed to take a training course with Arabian Child must follow the ethical code of professional conduct required by Arabian Child.
In Arabian Child training courses, you have the opportunity to develop your skills and knowledge needed to be a respected professional in your community. You also have the opportunity to learn the behavior that the public expects from a trained early childhood professional. As our student, you are expected to meet high standards of conduct and ethics. You should be aware that in very serious circumstances, your conduct may affect your ability to complete your program and gain the qualification.
You should treat everyone equally, keep high standards of personal conduct, you should be polite to your trainers, colleagues and Arabian Child staff members, you should follow your required schedule for attendance, you should make sure that your personal appearance is respectable and as per the UAE requirements, you should tell Arabian Child if you have any existing health conditions or changes in your health, you should tell Arabian Child if you are or have been convicted of any offence, you should get help from a doctor if you are worried about your health, you are responsible for your own learning, you should respond positively to feedback that is given to you, you should ask for help if you need it, you should take all responsible steps to make sure that you can communicate effectively with Arabian Child, when appropriate, you should share knowledge with your colleagues, you should not pass someone else’s work as your own, you should make sure that you truthfully do your assignments and accurately fill out any documents, you should maintain a cooperative and collaborative approach when dealing with your colleagues and AC team.
- If there is a concern or an incident that takes place from a learner towards the trainer or AC staff member, the AC staff member will fill out the formal complaint form and share it with the training manager.
- The training manager will then send a warning to the student. If the student is sponsored by a school or nursery, the warning letter will be sent to the sponsor.
- If these actions are repeated a second warning letter will be sent.
- If the student or sponsor receives three warning letters, a committee will be assigned to discuss the case, and Arabian Child reserves the right to terminate or suspend the student. If the student received three warnings in the past, then no refund will be given. In any case, Arabian Child reserves the right to terminate a student (with refund) without warning.
Learner Induction Policy
Learners must attend course inductions or orientation sessions before course starts. If they are absent on the day of induction/orientation, then it is their responsibility to read all material that was shared during induction and come to Arabian Child main office to ask questions they may have.
The main goal of Induction is to reinforce a friendly atmosphere which will help learners to become familiar with the training venue and the facilities available to them. Also, to ensure that learners are fully supported and prepared sufficiently to meet the demands of their chosen course.
Arabian Child does not guarantee repeating the induction for those who were absent. Prior to induction, learners must ensure that they have completed registration and payment.
At the induction, learners will receive:
- Training policies for learners (this document)
- Course glossary of terms (if applicable)
- Referencing policy (if applicable)
- Course schedules and session times
- Learner handbooks
- Learner agreement
Learner Assessment Policy
Learners receive guidance on how to prepare assignments or assessment tasks at the beginning of the course, during each unit and as needed. Learners complete their tasks online via our learning management system (Laser Learning), a qualified assessor will review their tasks, assess and provide them with feedback. Assignments are reviewed at various points during the course.
Recognition of Prior Learning Policy
In order to validate prior units/knowledge as ‘acceptable evidence,’ learners will have to demonstrate that they successfully completed all or some of the assessment criteria for a unit or several units within a qualification. In order to do this, learners will have to provide evidence of recent prior study which meets fully the assessment criteria of the program being undertaken. This evidence can be in the form of Certificates issued (by authorized awarding body) for units successfully completed. Learners will have to demonstrate, through professional development discussion (for assessment criteria addressing knowledge) and observation of performance (for assessment criteria addressing skills) that the assessment criteria of the unit are fully met. The assessor responsible for assessing the learner’s prior learning will have to be completely satisfied that the evidence provided meets the assessment criteria for which it has been submitted.
If the assessor concludes that the evidence from prior learning is weak, the learner will be required to continue working and produce further evidence as appropriate.
Circumstances in which prior learning will not be recognized or validated included,
- Learning that is similar to assessment criteria but which has been met at a level lower than the current program of study being undertaken by the learner
- Prior learning that is more than two (2) years old
- Prior learning that has been referred by an assessor
- Prior learning that has not been assessed by an assessor
In these circumstances, the learner will be expected to undertake the task of studying the units again and provide evidence to meet all assessment criteria as indicated by Arabian Child. All cases (learners) who have had prior knowledge recognized, will be included and clearly identified in the IQA sampling plan and, therefore, subject to internal quality assurance.
Observation Policy (CACHE Level 3):
- Learner must achieve a minimum of 15% in their course (progress in online portal) in order to schedule an observation.
- Observations will be scheduled for CACHE courses by Arabian Child, taking into account several criteria, such as location of learner, logistical planning, etc.
- Learner must submit information about their manage/principal a minimum of 3 weeks before the observations are schedule (this includes principal name, their contact information, the age group of the children that the learner is currently working with, any details about specific timings that they are working in, holidays breaks, any other special requests or consideration).
- Learner will be observed with three age groups (birth to 1.11 months, 2 to 2.11 months, & 3 to 5 years).
- For the first observation, learner is recommended to focus on 1 age group. For the second observation the learner may choose to demonstrate their ability with 2 age groups.
- Arabian Child will send the learner the observation schedule. The learner must confirm the observation date and must submit an activity plan 5 days before the observation date. The activity plan that is submitted must meet all the required standards (A sample may be provided to the learner).
- The learner is responsible to coordinating an appropriate timing that is suitable for their setting. The learner takes full responsibility of ensuring that they have achieved needed number of observations, and of coordinating and getting approvals from their setting.
- The learner is responsible to gain approvals from their supervisor. Arabian Child is not responsible to communicate with the center director/supervisor/etc.
- If the learner does not submit the activity plan in a timely manner, then they may loose the opportunity for the observation, and their success may be at risk.
- The learner will have to wait for another rescheduling of the observation and there may be a considerable delay. Arabian Child is not responsible for any delays in the learner progress in this case.
- Please note that if the student had an extreme case that this should be submitted in writing to Arabian Child as soon as possible.
Observation Policy (CACHE Level 5):
- Observations will be scheduled when learner achieves at least 50% of course progress.
- The guidance to help prepare for the observation will be given to the learner.
- The observation will take a minimum of 4 hours. Learners will be asked to show practical implementation and evidence of the assessment criteria within the setting. A professional discussion between the learner and the assessor will also take place at the end of the observation.
- The assessor will record notes about was observed and what was discussed during observation. The observation report will be shared with the learner through the learning management system (laser learning).
- Learners are required to acknowledge receiving the report, and must read it to confirm the accuracy of the notes.
Intellectual Property Policy
All copyrights for the training materials remain and belong to Arabian Child Education Consultants FZ LLC and their international partners. Learners understand that they will not, under any circumstances make copies or share the course materials with anyone else, or use them for any other purposes other than for their learning and development, if a student shares the material with another learner, trainer, or organization, Arabian Child reserves the right to take legal action.
Arabian Child expects a commitment from its learners to academic honesty in all assessment task, case studies, and all other homework. All learners will refrain from all acts of cheating, plagiarism, and other violations of academic integrity. Each student is expected to complete each course without the aid or assistance of other individuals. Arabian Child will take necessary disciplinary action to report and resolve any suspected violations of the principle of academic honesty and responsibility.
Plagiarism relates to learners claiming work to be their own when it is not. All work submitted must be the learner’s own and not copied from anyone or anywhere else.
- Learners cannot copy and paste anything from any source.
- Learners are allowed to read viable and quality educational sources, and then they must understand it, and write in their own words, while using proper referencing.
- Learners can discuss their work in groups, but they must not share their assignments with each other. Learners must do their work independently.
- If an assignment is discussed in class, then learners cannot copy and paste from the class and use it for their own assignments.
If evidence is discovered that a learner has copied work from elsewhere, the work will not be accepted and the learner account will be frozen, and the learner will be subject to the disciplinary procedure as appropriate. CACHE will also be notified of any cases of plagiarism and if the learner is continuing with the qualification, they will need to submit replacement evidence.
Procedure - Addressing Cases of Violation:
- When academic dishonesty is alleged, the student involved shall have an opportunity to discuss the allegation. In a timely manner, Arabian Child management will review the violation and any reasons or circumstances related to the situation to make a decision about the situation and any disciplinary actions.
- If the student is not making satisfactory progress the student will be asked to attend a meeting to discuss their progress and what support they may need to improve.
- If improvement is not evident, or if malpractice or unprofessional behaviour is evident, the participant may be removed from the program. A refund will NOT be given for the remaining training course period.
Arabian Child recommends that all learners and training staff use the Harvard Referencing guidelines when sourcing information from books, Internet sites or other sources.
Learner Extension Policy
- All learners are required to complete their course within the time allocated to them (Students attending CACHE level 3 and 5 courses will have 12 months from the date they start the training).
- If circumstances prevent the learner from completing all required coursework before the end of the course, learner may request an extension in a course.
- Failing to do this will affect learner graduation date, and Arabian Child cannot guarantee that the tutors, assessors, and trainers will be available to them to support and mentor to them as they will have begun supporting other starting groups, therefore there may be some delay.
- If there is specific circumstances that prevent them from completing their coursework, such as death in family, childbirth, illness, etc. then in this case, learners can apply for extension by filling out the extensions form. Extension fees may apply depending on the time that is requested by the learner.
- Guidelines for extension: Fees for extension is AED 1200 per calendar month.
- Learners with less than 20% assessment criteria remaining – may request extension for 1 month.
- Learners with between 21 to 40% assessment criteria remaining – may request extension for 2 month.
- Learners with between 41 to 50% assessment criteria remaining – may request extension for 3 month.
- Learners with more than 50% assessment criteria remaining will need to arrange a meeting and discuss their individual work plan with Arabian Child. In addition, they agree they will apply for 3 months or more extension.
- Accounts of learners that do not complete their course within the required time will be frozen, and no assignments will be assessed until the extension fee is paid and payment receipt is given to the learner.
Learner Complaints Policy
We aim to carry out our work to high standards and expect that all our training service will be of consistently high quality and proceed smoothly and without incident. We recognize that occasionally concerns may arise about some aspects of our work or the conduct of our staff. We take complaints very seriously and do what we can to resolve the issue in a timely fashion. We view complaints as an important way of improving what we do. We will: Handle complaints quickly and efficiently, and handle complaints in a fair and even-handed way, treating all parties in similar circumstances equitably and respectfully.
Learner Appeal Policy
Equality and Diversity Policy
Arabian Child established this policy in the purpose of promoting equity and diversity through a culture that values differences, respects contributions regardless of people’s gender, beliefs or races, promotes the benefits of diversity and provides equal opportunities for individuals across the organization. Our policy intends to eliminate discrimination through providing accessibility for individuals at all levels to qualifications and assessments. Practical actions support the diverse workplace environment:
- Creating a working environment which individual contributions recognized and valued.
- Encouraging members to best develop their full potential.
- Advising all personnel on their responsibilities entitled to dignity and respect learners and co-worker and/ or colleagues regardless of race, gender or beliefs
- Any forms of discrimination, inequity or violence will not be tolerated.
- Learners and Arabian Child team and trainers must respect each other and any form of discrimination in our classes will not be tolerated.
- If any person faces alleged discrimination, this will be brought to the attention of Arabian Child and investigation process will commence immediately.
Arabian Child will also regularly review the policy and procedures when necessary in responding to individual feedbacks to maximize productivity and to ensure fairness and equity goals are achieved.
If learner violates any of the learner training policies mentioned in this document, then Arabian Child holds the right to remove the student from the course or revoke their certification by contacting the awarding body.
Arabian Child is committed to the learner learning process. However, if a learner wishes to withdraw from any specific session and/or training, we provide an option to support his or her decision by responding to specific needs. If a learner decides to withdraw from the training program, no refund will be made. The Refund Policy states that payments are non-refundable.
In special cases, Arabian Child holds the right to withdraw a student from the program such as:
|If the learner is not meeting the assessment criteria (must be achieving a “4” or “pass”).|
|If the learner is absent frequently.|
|If the learner does not have a placement (either working or volunteering).|
|If the learner is not submitting payments in a timely manner or has any complaints from the financial department.|
|If the learner is not improving their work and is not following the feedback that is given to them by the assessor.|
|If the learner is not meeting the deadlines, such as submitting their assessment tasks.|
|If the learner is copying from the internet, from classmates, or from the book, or any other form of plagiarism.|
|If the learner is not being respectful to the instructor or the classmates.|
|If the learner is not participating in class.|
|If the learner is not following any of Arabian Child policies and procedures or the statements stipulated in the learner agreement.|
In this case, after giving them 3 warning emails and notifications and feedback, then Arabian Child reserves the right to withdraw the learner from the program, and no refund will be given to the learner.
Conflict of Interest Policy
Arabian Child shall take all reasonable steps to ensure that no conflict of interest, or of loyalty, which relates to it has an Adverse Effect on the work that is carried out, on Qualifications or as an approved by our awarding bodies. All work conducted by assessor will be checked and monitored by the Internal Quality Assurance officer, who is an appropriately qualified person who is also approved by CACHE and subject to Assessment Policy and Procedures as stated in Arabian Child’s policies. Where such a conflict of interest, or loyalty, has had an Adverse Effect, Arabian Child shall take all reasonable steps to mitigate the Adverse Effect, as far as possible and correct it. If a conflict of interest is detected, a formal email must be written to training manager. A committee will be assigned (training manager, CACHE coordinator, COO). AC reserves the right to reassess the learner. Reassessment costs can apply.
Type of Course:
- CDA: The trainer for the learner who has conducted the 120-hour training will not serve as a PDS for the learner. The PDS cannot be a relative or direct supervisor of the learner (for full PDS requirements, please visit the CDA council website www.cdacouncil.org ).
- CACHE: The trainer for the learner may still be the assessor, however, they cannot serve as the IQA for that group. The assessor cannot be a relative or direct supervisor of the learner.
Once learner has completed 100% of their training course, Arabian Child will start learner certification process.
Certificates will be available within a maximum twenty-eight (28) working days of the Course Completion Date, however, Training Certificates will only be dispatched when payment has been made in full and assessment has been completed, submitted and passed with required rate, which varies, from course to course.
Certificates from awarding bodies other than Arabian Child, will be issued when it is received from the awarding bodies, Arabian Child does not guarantee the timeline of certificate issuance from certifying bodies and will notify the learner as soon as it is received by Arabian Child.
Certificates must be collected by learner from Arabian Child offices (in Dubai Knowledge Village) by showing a valid identification card. If someone else is picking up the certificate on behalf of learner, a written email should be sent from learner, with the name of the person who will be picking up the certificate. The person responsible should present their valid identification card when requested by Arabian Child staff.
In special cases (for example for group of learners from same setting), Arabian Child can deliver certificates to setting. In this case, the person carrying the certificates from Arabian Child to setting must sign the certificate acknowledgment form, and must deliver by hand to person in charge of distributing certificates to learners in that setting. This designated person will sign on behalf of all learners in that setting and takes full responsibility of safe delivery.
Neither party shall be liable for any delay or failure to perform its obligations if such failure or delay is due to Force Majeure. For the purpose of this agreement, "Force Majeure" means any act, omission, cause of circumstance beyond the reasonable control of either party and shall include but not be limited to war, rebellion, civil commotion, strikes, lockouts, industrial disputes, fire, explosion, earthquake, act of God, flood, or other act or order of any government department, council or other constituted body.
Data Protection Policy
Arabian Child needs to gather certain information about our students. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with the law.
This policy ensures that Arabian Child complies with data protection law and follows good practice, protects the rights of staff, students and partners, and is open about how it stores and processes individual’s data.
The following information is collected from students: personal information, grades, homework, assessment papers, and any other information requested by the awarding body or the local educational accreditation bodies.
- Everyone at Arabian Child has some responsibility for ensuring data is collected, stored and handled appropriately.
- CEO is responsible to keep the board of directors/partners informed and ensuring that the company meets its legal obligations.
- Arabian Child uses all systems, services and equipment used for storing data meet acceptable security standards (cloud computing systems, locked cabinets, password protected computers, etc.).
- When data is stored on paper, it is kept in a secure place where unauthorized people cannot see it (locked filing cabinet).
- Employee’s computers screens are always locked when left unattended and employees never save copies of personal data on their own computers.
- Strong passwords are used, employees keep all data secured. Passwords are never shared.
- The only people able to access data covered by this policy should be those who need it for their work. Data is not shared informally,
- In some circumstances, data about a particular student must be shared with other staff members to discuss special circumstances such as (a complaint, plagiarism, failing students, etc.).